Frequently Asked Questions
About Oasis Travel Agency
This section provides essential information about who we are as Oasis Travel Agency. You’ll find details about our core mission, how long we’ve been serving travelers, our physical location and service reach, our standard operating hours, and all the ways you can easily get in touch with our team for inquiries or to start planning your next trip.
Oasis Travel Agency is a full-service travel agency dedicated to creating personalized and memorable travel experiences for our clients. We offer a wide range of services, including flight and accommodation bookings, tour and activity arrangements, cruise reservations, car rentals, travel insurance, and customized itinerary planning.
Established in 2022, Oasis Travel Agency is committed to putting our clients at the heart of everything we do. As a newer agency, we are agile and dedicated to providing highly personalized service and attention to every detail. Our focus is on building a strong reputation for exceeding expectations and creating dream vacations for each and every Oasis Traveler.
Our physical office is located in Washington State. However, we also serve clients remotely, so you can plan your travels with us from anywhere in the world.
Our regular business hours are Monday-Friday from 9am to 5pm PST. We are also available by appointment outside of these hours.
You can reach us through the following methods:
Call or Text: (213) 441-2554
Email: info@oasistraveler.com
Website: https://oasistraveler.com/contact/
Our Services
Here, we outline the comprehensive range of travel-related services that Oasis Travel Agency offers. From booking all aspects of your transportation and accommodation to arranging enriching tours and activities, securing necessary travel insurance, assisting with visa information, and crafting completely customized itineraries, this section details how we can cater to your diverse travel needs and preferences.
We can assist with a wide variety of travel, including:
- Leisure travel (vacations, honeymoons, family trips)
- Business Travel
- Adventure Travel
- Expeditions
- Group Trips
- Cruises & Resorts
- Destination Weddings
- Customized Itineraries
Yes, we can handle all your flight and accommodation bookings, ensuring you get the best possible options and value for your budget.
Absolutely! Let us take care of all the details to make your trip effortless. We can arrange a fantastic selection of tours and activities to suit your interests. Plus, we can also book your theme park tickets, get you into must-see events like shows in Vegas, and even handle your dinner reservations, saving you time and ensuring you don’t miss out on anything.
Yes, we strongly recommend travel insurance and can help you find a policy that suits your needs and provides coverage for unforeseen circumstances.
Yes, creating personalized itineraries is one of our specialties. We’ll work closely with you to understand your interests, budget, and travel style to design a trip that’s perfect for you.
We can provide general guidance on visa and passport requirements for your destination. However, it is your responsibility to ensure you have the necessary documentation. We recommend checking the official websites of the relevant embassies and consulates.
Yes, absolutely! At Oasis Travel Agency, we are committed to making travel accessible and enjoyable for everyone. We understand that travelers with special needs may have unique requirements, and we are here to provide personalized assistance to ensure a comfortable and seamless experience. Please inform us of any specific needs you may have during the initial planning stages.
Booking and Payment
This section addresses common questions related to the practicalities of planning and securing your trip with Oasis Travel Agency. You’ll find guidance on how to initiate the booking process, the information we typically require from you, the accepted methods of payment, our policies regarding initial deposits, the timeline for final payments, and important details about our cancellation procedures.
You can contact us via phone, email, text or by filling out the inquiry form on our website. We’ll schedule a consultation to discuss your travel ideas and preferences.
Typically, we will need the full names of all travelers as they appear on their passports, dates of birth, contact information, desired travel dates, destinations, and any specific preferences or requests.
Yes, a deposit is usually required to secure your bookings. The amount of the deposit will vary depending on the type of travel and the suppliers involved. Your travel consultant will provide you with the specific details.
We accept major credit cards, bank transfers, and other secure payment options as offered by our travel suppliers. Payment plans may also be available for certain bookings. The specific options available for your booking will be confirmed based on the requirements of the individual suppliers involved in your travel arrangements.
The final payment due date will be outlined in your booking confirmation. It typically falls a certain number of weeks or months prior to your departure date.
Cancellation policies vary depending on the specific bookings (flights, hotels, tours, etc.) and the suppliers involved. We will clearly outline the applicable cancellation policies at the time of booking. We also recommend considering travel insurance that includes cancellation coverage.
During Your Trip
This part of our FAQ is designed to provide reassurance and practical advice for when you are already on your journey. It covers what steps to take if you encounter any unforeseen problems while traveling and offers guidance on how we can assist you in situations like flight delays or cancellations, ensuring you have support even when you’re away from home.
To ensure the fastest resolution of any urgent issues during your travels, we recommend utilizing the 24/7 support phone lines provided by many of our suppliers. They are best equipped to make immediate changes, and this direct approach often bypasses potential delays due to time zone differences. Rest assured, we are also available to provide remote support and guidance as needed.
We will assist you in understanding your options and working with the airline to find alternative arrangements. However, please note that airlines are ultimately responsible for managing flight disruptions.
Absolutely! If during your trip you find yourself wanting to extend your stay in a particular location, add a new destination to your itinerary, or make other last-minute changes, please contact us as soon as possible. We strive to accommodate such requests, but availability may vary depending on flights, accommodations, and other factors. We will do our best to explore all available options for you.
Other Questions
In this final section, we address a variety of additional queries that clients often have. This includes information about our service fees, the availability of discounts for group travel, and important reminders about staying informed regarding travel advisories and restrictions that might impact your chosen destination.
In most cases, our services are completely free! We are dedicated to providing you with exceptional travel planning without adding extra costs. The only exception is for bookings where we are only arranging airfare. For these airfare-only bookings, we request a small service fee. However, if you book your accommodations, transportation, tickets, or any other travel service through us in addition to your flights, this fee is waived entirely. We will always be transparent about any potential fees upfront.
Yes, we can often secure discounts for group travel. Please provide us with details about your group size and travel plans, and we will explore the available options.
We recommend checking the official websites of your destination’s government and your own government for the latest travel advisories and restrictions. We can also provide you with relevant information at the time of booking.
We hope this FAQ page has been helpful.
We look forward to helping you plan
your next adventure with Oasis Travel Agency!